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Bankole Dada

RPA Business Analysis  / Scrum Master Services / Adhoc Product Owner Services / Website Design using CMS and Project Management in an agile framework.
Presently a resident of London. I have a knack for learning, collaboration and working with happy team members to deliver value. I am an agile enthusiast who believes in continuous learning and growing!!
Resume
Resume
  • February 2018 - Present

    WORK EXPERIENCE

    Contract Business Analyst / Scrum Master

    CRM implementation of personal lines and integration with existing service-oriented architecture (Web-services). Web chat and Computer Telephony Interface Implementation,

    • Test Management (Integration testing, Defects, UAT, Role Profile and validation)
    • CRM, Policy Documents, Duck Creek
    • Working with multiple product owners and Project Managers
    • Change Request Production,
    • Managing onshore and offshore teams.
    • Accelerating Decision Making through collaboration and information dissemination.
    • Vendor Analysis and Management
    • Agile education, Promoting agile values

    Technologies: TFS, WebServices, MS Dynamics2016, DuckCreek, HP ALM etc

    Achievements

    Succesful delivery of Release 2

    Cost Saving on various in house projects executed

  • March 2017 - January 2018

    Director – Business Consultant Analyst

    Webawesome Design Consult Uk Ltd,                                                                        

    Accelerated design and deployment of MVP CMS websites. Clients include small start-ups, NGOs, and religious organizations. Online visibility services.

    • Participating in ideation, planning & execution process
    • Collaborating with customers & colleagues to develop new ideas for features & products
    • Conducting stakeholder interviews, workshops, brainstorming sessions, observations, and surveys, questionnaires for key business requirements.
    • Prioritizing features & products based on customer, commercial & strategic value
    • Google Maps, My Business integration, Search Engine Optimization, Mapping Google Analytics Data
    • Handing over and providing training for website users and owners.
  • October 2016 - March 2017

    Senior Business Consultant/Scrum Master,

    Cap Gemini Financial Services – Digital Customer Experience         

    Digital transformation initiative comprising four work-streams. To improve customer perception of the business, reduce FTEs’, introduce Robotic Process Automation through process discovery and use case segmentation, Introduce Cloud opportunities through value proposition and POCs. Introduction of agile practices.

    • Participating in ideation, planning/tracking & execution process
    • Conducted a GAP analysis to assess opportunities and competitive advantages/disadvantages
    • Collaborating with customers & colleagues to develop new ideas for features & products
    • Conducting stakeholder interviews, shadowing, workshops, brainstorming sessions, observations, and surveys, questionnaires for key business requirements. Role observations, shadowing and interviewing contact agents.
    • Refined process maps with customer to remove bottlenecks and waste. (visio mapping tool). Used data mining and presentation via SQL and Tableau tools.
    • Facilitating and conducting process definition and preparing the system for test development through Proof Of concepts to ascertain business value/trade offs. Self service assessment exercise to determine need.
    • Defined 110 use cases for automation with conditions for qualification and associated data mapping
    • Documented robotics implementation requirements with company compliance, policies and procedures.
    • Documented Compliance/Service Level requirements for test dev.
    • Provided Education/information to C level management on business impact and long-term benefits.
    • Requested and provided Request for Information, Quotes and POC inputs from preferred vendors
    • Introduced scrum ceremonies: daily standup and weekly “show and tell” (playbacks).
    • Presented cloud opportunities, benefits, options and preferred vendors 
    • Proposed solutions and applicable vendors. Initiated and managed POCs and test dev work. Leveraged best practices and incorporated Cap Gemini knowledge repository and experience.
    • Facilitated IVR improvements through a vendor demo and presentation (Odigo)
    • Proposed training plan and change management strategy with stakeholders and team heads.
    • Implemented a knowledge management system for the contact center.
    • Prepared a scope document and signed off. Prioritized requirements MoSCoW
    • Gathered high level requirements and carried out vendor research.
    • Exceeded client expectations by provisioning a knowledge management governance and operational documentation based on business requirements and defined business benefits
    • User research of technology trends, block chain opportunities with insuarance and other business niches/domains, cognitive advertising, customer 360 product testing, reducing client onboarding time to a bare minimum using new trending tech, Artificial intelligence,
    • Benefits realized” Improved customer experience, contact center uniformity of response via knowledge management implementation, reduced FTEs and reduced customer dropped calls by 40%.
  • June 2013   - October 2016

    Senior Business Analyst / Scrum Master / Proxy Product Owner

    Implementation of several Software development Projects for a digital agency consultancy (B2B, B2E)

    Client-Based Projects:

    • FirstBank – Digital Transformation and digital marketing initiative with a global agenda to revamp and rebrand the FirstBank online presence
    • Assessed business for digital maturity profiling, Created 10year roadmap
    • Created digital business case and obtained stakeholder buy-in
    • Leading multiple teams in software delivery (agile – scrum methodologies)
    • Providing education, coaching and self-improvement strategies through individual task management
    • Various software development projects, website, and mobile applications.
    • Ework experience project for career insights. Revamp of a website and incorporation of a video class using disruptive technology
    • Built integrated lifestyle apps such as Mortgage calculators, gamified apps for engagement 

    Achievements

    • Created a flexible ten-year transformation roadmap with accompanying release plan
    • Deployed core functionalities on time
    • Delivered multiple software applications, web applications and websites within a fixed cost budget
    • Improved customer experience on the FirstMobile mobile banking apps with deep analytics 
  • Dec 2009 – June 2013 

    Business Process Analyst

    Secure Shopper UK _ London                                                                                          Developing interactive user friendly e commerce portals to optimise traffic, reduce downtimes, improve user journeys and provide excellent user experience

    • Decomposed high level requirement into low level requirements
    • Identified stakeholders and assisted with workshop facilitation sessions to elicit requirements and quality criteria for the project. Requirements management and engineering.
    • Development and updating artefacts and documentation for stakeholders and users
    • Developed use cases diagrams for the user stories and engaging UI and UX to develop wireframes while developing the supporting wireframe.
    • Assisting senior business analysts where possible.
  • March 2017 - Present

    WORK EXPERIENCE

    Volunteer _ Chief Operations Officer,

    Webawesome Design Consult Uk Ltd,                                                                                                 March 2017 – Present

    Accelerated design and deployment of MVP CMS websites. Clients include small start-ups, NGOs and religious organisations. Online visibility services.

    • Participating in ideation, planning & execution process
    • Collaborating with customers & colleagues to develop new ideas for features & products
    • Conducting stakeholder interviews, workshops, brainstorming sessions, observations, and surveys, questionnaires for key business requirements.
    • Prioritizing features & products based on customer, commercial & strategic value
    • Google Maps, My Business integration, Search Engine Optimization, Mapping Google analytics Data
    • Handing over and providing training for website users and owners.
Resume

Contact

ro.bot@bankoledada.co.uk | edennlife@gmail.com
07723439379 | 02082653715
Abbey wood, South East London

Get In touch with me. Available for new opportunities

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